Question 1

How does OnWatch detect threats?

Accepted Answer

Edge AI in every system flags people, vehicles, line crossings, license plates, and loitering in real time. OnWatch partners also offer optional custom proprietary AI models trained to a customer's specific use case — especially builders.

Question 2

Do you provide equipment for off-grid locations?

Accepted Answer

Yes. OnWatch is designed from the ground up for outdoor, off-grid sites. Solar, battery, and 5G cellular with multi-carrier capability are standard on every System.

Question 3

What happens if an intruder is detected?

Accepted Answer

With the optional 24/7 monitoring add-on, a trained operator at the Central Monitoring Video Center connects to your live feed and responds per your plan — talk-down warnings, strobe activation, and law-enforcement coordination when warranted. Without that add-on, the edge AI triggers pre-recorded talk-down audio at 120 dB and engages the strobe lights, and you receive notifications by text and email and decide whether to respond through the OnWatch app.

Question 4

How long is video footage retained?

Accepted Answer

Security clips are stored for 90 days by default. Longer retention is available as a premium add-on, scoped to your needs.

Question 5

What's included with the System, and what's optional?

Accepted Answer

Every baseline OnWatch System includes two 180-degree cameras with edge AI, a talk-down speaker, strobe lights, solar panels and battery, 5G cellular (including service), a powder-coated aluminum pole, and the OnWatch app. Optional add-ons include 24/7 monitoring service, custom proprietary AI models, timelapse, 30-day continuous video cloud storage, license plate recognition camera, extended video retention, and custom software integrations.

Question 6

How fast can I be up and running?

Accepted Answer

Baseline OnWatch Systems are pre-staged so a typical site goes live the same day it's installed. Multi-site portfolios are scoped during the initial site walk.

Question 7

How does pricing work?

Accepted Answer

OnWatch is a complete System priced as hardware plus a monthly software subscription, with optional add-ons priced separately. Your OnWatch specialist will scope the right configuration during your site walk.